FAQ
Do you have any questions?
Our FAQ gathers answers to the most frequently asked questions about our Ousman O. creations, orders and deliveries.
A doubt, a need? We may already have it answered.
👕 Products & Maintenance
Where are your clothes made?
All our pieces are manufactured locally, in our workshops in France. This choice supports craftsmanship, promotes local expertise, and reduces our environmental impact.
How do I care for my Ousman O. garment?
A care guide accompanies each piece to ensure you care for it while respecting the material. The goal: to make your garment last over time, like a precious piece.
Are your bags leather or textile?
Depending on the model, Ousman O. bags can be made from leather, textile, or a combination of leather and textile. Each material is chosen for its feel, drape, durability, and aesthetic appeal.
Are the parts made in limited series?
Yes. Ousman O. favors limited editions, numbered pieces, archive creations, and custom-made items to preserve the rarity of pieces and avoid overproduction.
💳 Order & Payment
What payment methods are accepted on your site?
We accept payments by credit card (Visa, MasterCard, American Express), PayPal, and three-time payment with Klarna. All payments are completely secure.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number allowing you to follow the progress of your package online.
What does "archive piece" mean?
An archival piece is a creation presented to
showcase the journey, expertise, and creative universe of Ousman O. It
is not always available for online purchase.
Can we order a piece inspired by an archive?
Yes. Some archive pieces can inspire a bespoke creation or an adaptation. Please contact the workshop to discuss feasibility.
Custom-made
Do you offer custom designs?
Yes. Ousman O. offers a bespoke design service
for certain items: clothing, jackets, dresses, bags or specific
accessories.
How does a custom creation work?
Bespoke begins with a discussion about your project, your silhouette, your desires, and the intended use. This is followed by material selection, creative proposals, measurements, fittings, and adjustments.
How much does a custom design cost?
Each project is subject to a personalized quote based on
the piece, material, production time, and desired level of detail.
Can a custom creation be returned?
Custom-made or personalized creations are made especially for the client. They generally cannot be returned or exchanged, except in the case of a proven defect.
Order and Payment
How do I order from the website?
You can order directly from the product page
by selecting the size, color, or available option, then adding
the item to your cart.
What payment methods do you accept?
Available payment methods are indicated at the time of ordering. Depending on the options enabled on the site, you can pay by credit card, PayPal, or via other secure solutions.
Can I pay in installments?
If payment in installments is available on the
site, it will automatically appear at checkout.
Will I receive an order confirmation?
Yes. After your order has been confirmed, you will receive a
confirmation email with the main details of your purchase.
Shipping, returns & exchanges
Where do you deliver?
Available delivery areas are indicated at the time of order. Depending on the site's settings, delivery may be offered in France, Europe, or internationally.
What are the delivery times?
Delivery times depend on the type of product: in-stock item, limited edition, pre-order, or custom creation. Information is provided on the product page or when ordering.
Can I return an item?
Standard items may be returned under the conditions indicated in the General Terms and Conditions of Sale. The item must be returned unworn, unwashed, in perfect condition, and in its original packaging.
Am I responsible for the return shipping costs?
Unless otherwise stated, return shipping costs are the customer's
responsibility. In the event of a preparation error or confirmed defect, a
suitable solution may be offered.
Maintenance
How to care for an Ousman O. piece?
Each item must be cared for according to the instructions
on the label or product sheet. Natural materials, leathers,
silks and haute-façon garments require gentle and
adapted care.
How to care for an Ousman O. leather bag?
We recommend cleaning the leather with a soft, dry cloth, avoiding moisture, excessive heat, and prolonged exposure to the sun. A care product suitable for flexible leather can be used if necessary.
Can I ask for some interview advice?
Yes. If in doubt, you can contact the workshop
before cleaning or washing your item.
Contact & appointments
May I ask for advice before buying?
Yes. You can contact Ousman O. for advice on
the size, cut, material, care, or style of a piece.
Can we make an appointment with the workshop?
Yes. An appointment can be arranged for a custom project, a specific request or personalized advice.
Didn't find your answer?
Contact Ousman O. workshop for a personalized request,
sizing advice, a custom creation or information about a piece.

